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ISS Launches First Deligo Kiosk at Canary Wharf Office
About ISS
ISS is one of the world’s leading workplace experience and facility services companies, supporting organisations across food, cleaning, property, and technical services. ISS delivers tailored services that prioritise employee wellbeing, sustainability, and operational excellence all over the world.
At their London office in Canary Wharf—23,000 sq. ft spread across two floors—ISS set out to explore how digital solutions could enhance the dining experience for both staff and visitors.
With that goal in mind, they introduced their first-ever Deligo kiosk at the site, aimed at exploring whether a modern, tech-enabled approach could make a measurable difference to how food is served and checked out.
Queues, shrinkage, and transaction volumes
Prior to Deligo’s implementation, the team at ISS were dealing with a few common challenges seen in workplace catering. Queues were building up at peak times, which put pressure on staff and sometimes resulted in frustrated customers. Staffed tills had already been replaced by traditional self-checkouts. Whilst this helped alleviate the queues and manage labour costs, transaction volumes weren’t as high as they could be, and the customer experience had room to improve. There were also concerns around shrinkage and missed revenue due to manual errors or system limitations.
Michael Jacobs, Deployment Specialist at ISS, played a key role in bringing the Deligo solution to life.
“It was really easy to set up. We worked closely with the Deligo team and our own teams internally. It all came together very smoothly.”
Results after just one day
The new kiosk went live at ISS’s Canary Wharf office, and within just one day, the positive impact was already being felt across the board. Customers picked up how to use the intuitive & user-friendly system, and any initial hesitation gave way to familiarity. As Michael put it, “Queueing times went down really quickly once customers got used to it. They found it intuitive and easy to use.”
Beyond the immediate feedback from users, the data taken over the first month told a strong story:
- Daily transactions increased by 37%
- Total restaurant sales grew by 22%
- Average basket size rose by 6.3% (indicating both increased spend, accuracy and reduced shrink)
- The Deligo kiosk processed 38% more transactions than the manual self-service unit it replaced
For Anthony Piercey, Head of Food Deployment at ISS, the operational ease of implementation was just as valuable as the commercial uplift.
“Deligo made the mobilisation easy with their infamous ‘white-glove’ experience. Their support was exceptional. Being fully integrated into our existing EPOS system meant minimal disruption and huge value was immediately delivered in terms of management information. I am looking forward to introducing this fantastic solution to our extensive and varied client base & seeing the transformational results.”
The future: Thinking bigger
With the deployment at Canary Wharf delivering strong early results, ISS is now looking at the wider potential for Deligo’s solution across its other sites and sectors.
Daniel Corlett, Managing Director for Workplace Services at ISS, sees this as more than a successful deployment—it’s a signal of what’s possible at scale. He said
“It’s exciting to see these results from our very first site. This shows there’s real potential to drive similar improvements across our whole business. It’s not just about serving food faster—it’s about improving the wider workplace experience, something that is hugely important to our clients.”
As ISS explores broader rollout opportunities, the Canary Wharf installation has proven that a thoughtful, well-supported implementation of technology can deliver impressive and significant real-world results—not only for operational teams, but for the people they serve every day.
